Frequently Asked Questions
Find answers to the most common questions about our services
Orders
How do I place an order?
Select the product you want, add it to your cart, and complete the checkout. After payment confirmation, the key will be available in your profile.
How long does order processing take?
Digital codes are delivered instantly after payment confirmation. Manual verification may take up to 15 minutes.
How can I check my order status?
Log into your profile and open the "My Orders" section. There you'll see the status and details of each order.
Payments
What payment methods do you accept?
We accept payments via EasyPay cash and e-wallet balance. More methods are coming soon.
Is it safe to pay online?
Yes, all transactions are secure. We do not store payment data on our servers.
Delivery
How will I receive my digital code?
After successful payment, the code will be displayed in your profile under "My Orders". You will also receive an email with the details.
Do you deliver physical products?
Some products require physical delivery via courier. This is clearly indicated on the product page.
Keys & Activation
Are the keys guaranteed to be valid?
Yes, all keys are 100% original and verified before sale. If you encounter any issue, contact our support team.
How do I activate my key?
Activation instructions can be found on the product page and in your order email. The process depends on the platform.
Do keys have regional restrictions?
Some keys are restricted to specific regions. The region is clearly stated on the product page before purchase.
Returns & Refunds
What is your refund policy?
Since we sell digital products, returns are only possible if the key is invalid or defective. Contact support within 48 hours.
What should I do if my key doesn't work?
Contact our support team immediately via chat or the support page. We'll assist you with a replacement key or refund.
Accounts & Wallet
Do I need an account to shop?
Yes, an account is required to place orders and receive your digital codes.
What is the e-wallet?
The e-wallet is an internal balance in your profile that you can use for purchases. You can top it up through the partnership program.