Question 1

How do I place an order?

Accepted Answer

Select the product you want, add it to your cart, and complete the checkout. After payment confirmation, the key will be available in your profile.

Question 2

How long does order processing take?

Accepted Answer

Digital codes are delivered instantly after payment confirmation. Manual verification may take up to 15 minutes.

Question 3

How can I check my order status?

Accepted Answer

Log into your profile and open the "My Orders" section. There you'll see the status and details of each order.

Question 4

What happens if my order expires?

Accepted Answer

Unpaid orders expire automatically after 30 minutes. Reserved keys are released and you can place a new order at any time.

Question 5

What payment methods do you accept?

Accepted Answer

We accept card payments, EasyPay cash, and e-wallet balance.

Question 6

Is it safe to pay online?

Accepted Answer

Yes, all transactions are secure. We do not store payment data on our servers.

Question 7

What happens if my payment fails?

Accepted Answer

If the payment doesn't go through, your order stays in "Awaiting Payment" status. You can try again or choose a different payment method. Reserved products are held for 30 minutes.

Question 8

How will I receive my digital code?

Accepted Answer

After successful payment, the code will be displayed in your profile under "My Orders". You will also receive an email with the details.

Question 9

Do you deliver physical products?

Accepted Answer

Some products require physical delivery via courier. This is clearly indicated on the product page.

Question 10

Are the keys guaranteed to be valid?

Accepted Answer

Yes, all keys are 100% original and verified before sale. If you encounter any issue, contact our support team.

Question 11

How do I activate my key?

Accepted Answer

Activation instructions can be found on the product page and in your order email. The process depends on the platform.

Question 12

Do keys have regional restrictions?

Accepted Answer

Some keys are restricted to specific regions. The region is clearly stated on the product page before purchase.

Question 13

What is your refund policy?

Accepted Answer

You may cancel a paid order before the code is delivered or revealed. After that, change-of-mind cancellation is not available. Your statutory rights remain unaffected if a code is invalid, defective, or not as described. See our full Refund & Cancellation Policy.

Question 14

What should I do if my key doesn't work?

Accepted Answer

Contact support as soon as possible and include your order number. For “Invalid code”, we will help with a free replacement or the applicable refund. “Already redeemed” cases are investigated separately and may require information from the platform’s official transaction history — never your password or login code.

Question 15

When is a refund possible for a digital product?

Accepted Answer

Before delivery or reveal, you may request cancellation. For an invalid, defective, or misdescribed code, notify support as soon as possible — preferably within the same working day. This helps us investigate but does not limit your statutory rights.

Question 16

Do I need an account to shop?

Accepted Answer

Yes, an account is required to place orders and receive your digital codes.

Question 17

What is the e-wallet?

Accepted Answer

The e-wallet is an internal balance in your profile that you can use for purchases. You can top it up through the partnership program.

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